Where do you ship?
We are usually able ship to most countries around the world from Victoria in Australia. We use Australia Post or International Freight companies depending on the nature and value of the item purchased.
It is impossible to offer a standardised shipping rate. Shipping costs from Australia vary & fluctuate and are based on weight & volume. Therefore it is necessary to obtain quotes on individual items based on their size, fragility & value. We can offer both Express or Standard options door to door that will include tracking.
Import Duties & Taxes are the responsibility of the purchaser. We will not under state the value of items on Customs documentation
How long does it take?
Shipping times can vary greatly from destination to destination. We can only offer you the estimated expected delivery time given to us by the shipper.
The Pandemic & World events continue to disrupt shipping in ways we can’t predict, so please allow extra time for your parcel to arrive.
Insurance on parcels is a requirement that will be based on the value of the individual item. Australia Post offers insurance on parcels up to the value of AUD$5000. This will be included in your shipping quote. Some shipping companies offer insurance for higher value items to certain limits. Items of extraordinary value will require a special Marine Cargo Insurance quotation.
We are very experienced in packing glass, ceramics and other fragile items. We use double boxing with combination of bubble wrap, polystyrene and additional padding. Items of exceptional fragility or larger items will be packed externally by professional packers.
We are currently accepting payments by EFT, wire-transfer via Wise or PayPal. No Credit Card payments. Items will be shipped once funds have fully cleared into our bank account.